IT Team - Senior Infrastructure Engineer

Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations.

The Opportunity

We are seeking an Infrastructure Engineer to ensure the maintenance of Scott Dunn’s existing cloud and on-prem infrastructure technologies whilst ensuring continuous improvement as per business requirements. This is inclusive of acting as a point of escalation for the IT Support Team, assisting with various business projects including the deployment of new tools/services, and delivering new technologies, upgrades, and solutions.

Responsibilities

The responsibilities for this role include (but are not limited to):

• Acting as the point of escalation for the IT Support team for 2^nd/3^rd line issues
• Reviewing, archiving, and restoring on a regular period
• Assisting with the ongoing development and maintenance of IT guides and documentation
• Assisting the Head of Business Technology with various projects, including the deployment of new tools/services and producing in-house documentation
• Assisting and setting up our offices and remote sites as required
• Assisting all users with an attitude of ‘nothing is too much trouble’
• Proving critical support and guidance to the IT Support team with issues that require further assistance
• Delivering new technologies, upgrades, and solutions to the business with minimal impact, whilst ensuring stakeholders are continually informed

About You

You will have significant experience in a network administration or infrastructure role coupled with a background in IT support and ideally exposure to cloud networking. However, these are not essential on their own, as the key ingredients we are looking for are service-orientation, strong communication skills with the ability to impart technical information to non-technical individuals, a knack for problem-solving and troubleshooting, and a genuine passion for IT infrastructure and IT system management. It would also help if you had a strong understanding and exposure to the following business technologies:

• • 0365, SQL Server, Microsoft Azure, Active Directory / Azure Active Directory & Group Policy, Intune, Microsoft Exchange, Microsoft Sharepoint, Azure Web Application Firewall, Azure networking, Cisco Products, Security tools such as Mimecast, Tenable, Trellix and Windows Defender, as well as automating tasks through PowerShell, and Microsoft Power Automate

Values & Behaviours 

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Benefits

We offer very competitive salaries and a great benefits package including the following:

• 23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)

• Contributory pension scheme

• 'Cycle to work' scheme
• Subsidised private healthcare
• Company loyalty scheme (Travel Fund)
• Travel insurance
• Recognition awards throughout the year
• Social events
• 1 hour per week paid learning & development / personal growth
• Paid volunteering leave

If you are interested in working with Scott Dunn, please apply now.